UNDER NDA

During 2023 and 2024, I was assigned as a UX/UI expert to consult on a few-million-dollar IT project for the internal use of an international humanitarian organization. 

​This project was based on Microsoft (OOTB and Canvas app) technology. It resulted from collaboration between 6 different business lines, from UX design to Business analysts, technology experts, and project managers. In this collaboration, as a UX expert, I was involved in:

• Contextual user research,

• Identifying more than 15 user profiles and personas,

• Organizing > 54 user research workshops,

• Identifying >100 user journeys,

• Improving client-consultant relationship,

• Design a user-friendly solution,

• Agile UX,

• Organize and perform usability tests,

• Design solutions based on Microsoft technology (Canvas app and OOTB),

• UI design,

• Creating e-learning material for change management,

• Collecting user feedback and refining solutions.​